Introduction
Here at Tblaque Ltd (‘Tblaque) we are committed to protecting and respecting the privacy of your personal data. This privacy policy explains how we collect, use, share, and protect your personal data when you use our website, interact with us through social media, email, or phone, or participate in our events. It includes;
- Who is Tblaque?
- Our commitment to you
- How we keep your data safe and secure
- The personal data we collect
- How we collect your data
- How we use your data
- How long we keep your data for
- Marketing Preferences, Adverts and Cookies
- Links to Other Websites and Third Parties
- How We Share Your Data
- Your rights
- How to contact us
Who is Tblaque
Tblaque is a fashion design and retail company specializing in African-inspired contemporary clothing. We create and sell innovative, culturally rich clothing that blends traditional African designs with modern styles. We produce collections of free-form gowns, jackets, and other versatile pieces that cater to diverse body types and sizes.
Tblaque Limited of Flat A, 30, Stafford Street, AB25 3UR, Aberdeen, Scotland, United Kingdom (collectively referred to as “Tblaque”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.tblaque.com website (the “website”) and our related social media pages.
Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.
Our commitment to you
We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.
We will only collect and use your personal data for the following purposes, to:
- fulfil your order(s)
- keep you up to date with the latest offers and trends
- give you a better shopping experience
- help us to make our marketing more relevant to you and your interests
- improve our services
- meet our legal responsibilities
How we keep your data safe and secure
We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.
We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
The personal data we collect
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.
While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.
The following groups of personal data are collected:
- Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
- Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, and social media id (if you log in by social media).
- Financial Data includes information such as: payment card details and bank account.
- Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
- Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
- Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, and other communication data; loyalty programme activities; and details of any other Tblaque products and services used by you.
- Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How we collect your data
We may collect personal data about you in the following ways:
- Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
- Create an account or purchase products on our website.
- Subscribe to our newsletter, discussion boards, social media sites or create wish lists.
- Complete a voluntary market research survey.
- Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
- When you log in to our website via social media.
- Third parties – we may receive personal data about you from various third parties, including:
- Technical Data from affiliate networks through whom you have accessed our website;
- Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
- Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
How we use your data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We use your data to:
- Process and deliver your orders
- Manage our relationship with you
- Improve our website and services
- Provide personalized content and offers
- Comply with legal obligations
We only use your personal data when we have a legal basis to do so, such as with your consent, to fulfil a contract, or for our legitimate interests.
How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.
Marketing Preferences, Adverts and Cookies
You can opt out of receiving marketing communications at any time. We use cookies to enhance your browsing experience and deliver relevant advertising. You can manage your cookie preferences through your browser settings.
Links to Other Websites and Third Parties
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
How We Share Your Data
We may share your data with:
- Service providers (e.g., delivery companies, payment processors)
- Professional advisers (e.g., lawyers, accountants)
- Regulatory authorities when required by law.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
- Changes to This Privacy Notice
We may update this privacy policy from time to time. We will notify you of any significant changes.
How to contact us
We welcome feedback and are happy to answer any questions you may have about your data.
Please send any questions, comments or requests for more information to us via hello@tblaque.com.
This privacy notice was last updated on 2nd August 2024.
Tblaque Limited,
Registered Company Number: SC773861